Vertu Audi Hereford
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- Based on 28 verified purchases in the last 3 months
Vertu Audi Hereford Verified Purchases
Total Active Purchases:
340
(Verified: 340)
I had a great experience at Hereford Audi because they were friendly and not forceful in their sales. Surveys by email are getting annoying I think this is the third I have been asked to fill out.
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. Kind regards, Dean
The staff at Hereford Audi were good because they were very polite and made me feel confident in my purchase.
Hello Tricia,
Thank you for sharing your positive experience with us! We're so happy to hear that our team at Vertu was able to make a great impression on you, making you feel confident in your purchase. We'll keep working hard to provide the same level of service and support to all our customers.
Kind regards, Dean.
My experience at Hereford Audi could have been better because the after care I received was not what I would expect from Main Audi dealership . Having reported a problem with the car i bought, eventually I had to take it back to Hereford some 80 miles away, When I arrived the welcome I received was very cold, it actually took nearly an hour for the salesman to come over and greet me. It all felt very awkward, as I said not what I would expect, one always pays extra to buy from a dealership because of the aftercare. Disappointed is the word, seems i had a good buying experience.
Hello Robert,
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth.
Kind regards, Matthew.
The car was not properly prepared for collection. The car was handed over in the rain in the parking lot, which hid many of the defects. I only discovered them later at home on the first sunny day.
When each issue was pointed out, the staff repeatedly tried to dismiss it by saying that the car is not new but six months old, therefore defects should be expected. This approach is unprofessional and unacceptable for a vehicle sold through an official Audi dealership.
Issues identified:
Damaged / marked interior trim /peeling paint off the alloys
Visible paint defects
Scratches on exterior elements
Poor overall preparation of the vehicle before handover
Hello Bartosz,
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth.
Kind regards, Liza
The experience at Hereford Audi was fantastic because our sales person Josh Galvin was great so helpful and friendly
Hello Helen,
We're happy to hear that your experience at Hereford Audi was fantastic, thanks in part to the excellent service provided by Josh Galvin. It's wonderful to know that he made a positive impact on your visit. We appreciate you taking the time to share your feedback with us!
Kind regards, Keith.
My experience at Hereford Audi was positive because the whole process, from test driving the vehicle to arriving to collect it, was conducted in a professional and efficient manner. Overall a very pleasant experience.
Hello Susan,
Thank you for sharing your great experience with us! We're glad to hear that our team at Hereford Audi made your car-buying journey so smooth and enjoyable. It's wonderful to know that we could provide such a positive experience for you!
Kind regards, Keith.
Contact
Location
Hours
Closed
Tuesday
8:00am - 6:30pm
Wednesday
8:00am - 6:30pm
Thursday
8:00am - 6:30pm
Friday
8:00am - 6:30pm
Saturday
8:00am - 5:30pm
Sunday
10:00am - 4:00pm
Monday
8:00am - 6:30pm
